Our Service Guarantee
Lab Print and Design guarantees the highest quality of full colour printing.
Lab Print and Design makes it easy for you to create great business cards, envelopes, letterhead, postcards and stickers with online instant proofs. Please note that due to the nature of full-colour printing (CMYK), we cannot print every colour available. We do not colour match; therefore, we offer print industry's standard phrase of respectable colour and will make every rational effort to print your product as close to the colours you have provided as possible.
We offer Money Back Satisfaction Guarantee to our retail customers for the print products that we sell. This includes business cards, post cards, envelopes, letterheads, etc. If you are not entirely satisfied with the quality (because you notice a legitimate issue) with the finished printed product you can send it back to us for a full refund of the printing cost only.
Any products ordered with a subtotal over $250 are considered to be a large order. It is recommended that you first place a small order before placing a large order for this guarantee to be valid; that way you will know exactly what quality to look forward to.
Lab Print and Design will correct errors of improper cutting, print quality, colour and print shift or printing delays. As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 3mm (to all sides) unless otherwise advised. All file formats must have a minimum of 300 dpi (dots per inch) resolutions. All colour artwork and/or images must be provided in CMYK (Cyan, Magenta, Yellow, Black) colour mode and black & white artworks and/or images must be provided in grayscale.